Refund and Cancellation Policy

Refund and Cancellation Policy

1. Refund Policy

1.1 Refunding Rules

  • Customers are eligible for a refund if they meet the following criteria:
    • The product or service was purchased on our website.
    • The request for a refund is made within the specified time frame (e.g., 30 days from the date of purchase).
    • The product or service is eligible for a refund (some exclusions may apply).

1.2 Damaged Products

  • If a customer receives a damaged product during transit, they should:
    • Contact our customer support team immediately.
    • Provide relevant details and evidence (such as photos) of the damage.
    • We will assess the situation and arrange for a replacement or refund.

1.3 Unconfirmed Orders

  • In case the amount is deducted from the customer’s account, but the order is not confirmed:
    • The customer should follow these steps:
      1. Check the order status on their account.
      2. Contact our support team with the order details.
    • We will investigate and resolve the issue promptly.

1.4 Exempted Goods and Services

  • Some goods or services may not be eligible for a refund. These may include:
    • Digital products (e.g., software downloads).
    • Customized or personalized items.
    • Services that have already been provided.

1.5 Return Rules

  • Customers returning a product should follow these procedures:
    • Obtain a return authorization from our support team.
    • Package the product securely and include all relevant documentation.
    • Ship the product back to our designated address.
    • We will process the return and issue a refund once the product is received and inspected.

1.6 Shipping Costs

  • Customers are responsible for the cost of returning goods unless otherwise specified.

1.7 Response Time

  • We aim to process refunds within a reasonable time frame (e.g., 7 business days). However, delays may occur due to various factors.

1.8 Changes to this Policy

  • We reserve the right to modify the terms of this policy at any time without notice.

2. Cancellation Policy

  • Customers can cancel their orders by contacting our support team before the order is shipped or the service is provided.
  • If the order has already been shipped or the service has been initiated, cancellation may not be possible.

3. Applicable Law

  • The return and refund of products and services will be covered under the Consumer Protection Act of 2019 and the general rules of the Indian Contract Act of 1872.